One of Cornwall’s leading holiday property companies has achieved a major Quality Award – one of only 11 in the UK to hold the accreditation.
Aspects Holidays, which has over 200 holiday properties in and around St Ives & West Cornwall has been awarded VisitBritain’s prestigious Quality Accredited Agency (QAA) Marque – the fourth consecutive year that Aspects has achieved the award.
The company, which celebrated its 20th anniversary in 2009, achieved the award following a two-day inspection from VisitBritain that focused on the company’s policies, practices and procedures, in addition to a mystery shopper contacting the company via telephone and email to assess how well the company responded.
QAA Inspector David Warren said he was impressed that Aspects had made further improvements since the last inspection. He was especially impressed with the company’s continued dedication to the level of Customer Services they provide to their guests & owners.
Aspects were also singled out for the quality of its properties, the high standard of cleanliness & the helpful information provided for guests.
Damian Sargent, Business Development Manager for Aspects Holidays, said he was delighted that the company had achieved the award for the fourth consecutive year and in particular, that the latest inspection has highlighted further improvements.
“The fact that only 11 companies in the UK have achieved the award shows just how high the standards are and we are delighted that not only have we achieved QAA status for the fourth year, but that in doing so, the inspection team recognised that as a company we had raised the bar even higher, which is particularly pleasing”.
“This is a reflection of the team that we have here who are constantly striving to make our customer’s holiday the very best it can be, and they must be congratulated on this achievement,” said Damian.
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